TERMS & POLICIES

PRODUCT WARRANTY & WARNINGS

Fabtech provides a Limited Lifetime Warranty to the original retail purchaser who owns the vehicle, on which the product was originally installed, for defects in workmanship and materials.

The Limited Lifetime Warranty excludes the following Fabtech items; bushings, bump stops, ball joints, uniballs, tie rod ends, limiting straps, cross shafts, heim joints and driveshafts. These parts are subject to wear and are not considered defective when worn. They are warranted for 60 days from the date of purchase for defects in workmanship.

Dirt Logic and Performance Coilover take apart shocks are considered a serviceable shock with a one year warranty on leakage only. Service seal kits are available separately for future maintenance. All other shocks are covered under our Limited Lifetime Warranty.

Fabtech does not warrant any product for finish, alterations, modifications and/or installation contrary to Fabtech’s instructions. Alterations to the finish of the parts including but not limited to painting, powder coating, plating and/or welding will void all warranties. Some finish damage may occur to parts during shipping, which is considered normal and is not covered under warranty.

Fabtech products are not designed nor intended to be installed on vehicles used in race applications or for racing purposes or for similar activities. (A “RACE” is defined as any contest between two or more vehicles, or any contest of one or more vehicle against the clock, whether or not such contest is for a prize). This warranty does not include coverage for police or taxi vehicles, race vehicles, or vehicles used for government or commercial purposes. Also excluded from this warranty are sales outside of the United States of America.

Installation of most suspension products will raise the center of gravity of the vehicle and will cause the vehicle to handle differently than stock. It may increase the vehicle’s susceptibility to a rollover, on road and off road, at all speeds. Extreme care should be taken to operate the vehicle safely at all times to prevent rollover or loss of control resulting in serious injury or death. Fabtech front end Desert Guards may impair the deployment or operation of vehicles equipped with supplemental restraining systems/air bag systems and should not be installed if the vehicle is equipped as so.

Fabtech makes every effort to ensure suspension product compatibility with all vehicles listed on the website, but due to unknown auto manufacturer’s production changes and/or inconstancies by the auto manufacturer, Fabtech cannot be responsible for 100% compatibility, including the fitment of tire and wheel sizes listed. The Tire and Wheel sizes listed in Fabtech’s website are only a guideline for street driving with noted fender trimming. Fabtech is not responsible for damages to the vehicle’s body or tires. Fabtech is not responsible for premature wear of factory components due to the installation of oversized tires and wheels.

Fabtech’s obligation under this warranty is limited to the repair or replacement, at Fabtech option, of the defective product only. All costs of removal, installation or re-installation, freight charges, incidental or consequential damages are expressly excluded from this warranty. Fabtech is not responsible for damages and/or warranty of other vehicle parts related or non related to the installed Fabtech product. This warranty is expressly in lieu of all other warranties expressed or implied. This warranty shall not apply to any product that has been subject to accident, negligence, alteration, abuse or misuse as determined by Fabtech.

Fabtech suspension components must be installed as a complete system including shocks as shown on our website. All warranties will become void if Fabtech parts are combined and/or substituted with other aftermarket suspension products. Combination and/or substitution of other aftermarket suspension parts may cause premature wear and/or product failure resulting in an accident causing injury or death. Fabtech does not warrant products not manufactured by Fabtech.

Depending on the condition of the factory suspension components retained after the installation of a Fabtech suspension not all vehicles may have the same ride stance front to rear as described in the website. The blue color of suspension components shown in all Fabtech photographs are for display purposes only. Majority of all Fabtech components will be black specifically where noted with part numbers ending in BK.

Installation of Fabtech product may void the vehicles factory warranty; it is the consumer’s responsibility to check with their local vehicle’s dealer for warranty disposition before the installation of the product. Some state laws may prohibit modification of suspension to a vehicle in whole or in part. It is the responsibility of the installer and consumer to consult local laws prior to the installation of any Fabtech suspension product to comply with such written laws.

It is the responsibility of the distributor and/or the retailer to review all warranties and warnings of Fabtech products with the consumer prior to purchase.

Fabtech reserves the right to super cede, discontinue, change the design, finish, part number and/or application of parts when deemed necessary without written notice. Fabtech is not responsible for misprints or typographical errors within the website or price sheet.

ONLINE ORDER PLACEMENT

Please review your order for the correct parts to the application of your vehicle before ordering. Fabtech is not responsible for the shipment of wrong parts based on an incorrect vehicle application (Year, Make and Model). If you are unsure of your vehicle application contact Fabtech prior to placing your order online at 877-432-2832 for assistance.

  • Orders placed after 2:00pm PST Monday-Friday will not be processed until the following business day.

RETURN POLICY

Fabtech accepts returns on all new merchandise.

Note that all returns are subject to a 25% restocking fee. Include all original packaging, instruction manuals, and ancillary materials in order to avoid being charged for any missing or damaged components.

Reimbursement or exchange eligibility for returns is as follows:

  • Within 30 days of invoice date: refund or exchange, less any restocking fees
  • After 30 days of invoice date: no returns, exchanges or adjustments

Refunds will be given on parts only. Labor or installation costs, shipping, or any other charges are excluded. All parts must be returned in the original package, cannot be damaged or used/installed, and must be in original condition. All returned parts must be sent freight prepaid and are subject to a restocking fee. Please allow 45 days from the date of receipt of goods at the Fabtech warehouse for a refund to be issued to your credit card.

The following items are not returnable, including but not limited to products described as “scratched and dented”, “B-Stock”, “Discontinued” and “Close out”.  Apparel, DVD and Videos are not returnable.

RETURN PROCEDURE

For all returns, please email Returns@fabtechmotorsports.com for a Return Goods Authorization (RGA).

Do not return product purchased from the Fabtech’s website to another Fabtech dealer. It must be returned directly to Fabtech.

When packaging your parts for return shipment, write the RGA number on the return shipping label in large, easily visible letters, and include a copy of the original invoice in the package.

We strongly recommend packing any parts with fragile components with sufficient padding. Note: we are not responsible for products being returned to Fabtech that are damaged mis-shipped.

WEBSITE TERMS

Welcome to the Fabtech website. We ask that you review the following terms that govern the use of this site and the purchasing of products from our site. By using Fabtech’s website you agree to follow and be bound by these terms. These terms may be changed from time to time and your use of the site following any such changes shall confirm your agreement to follow and be bound by the terms as modified.

CONTENT
The content on Fabtech’s website including product images, trademarks, illustrations, designs, icons, photographs, artwork, images, and any video and/or audio materials are copyrights, trademarks, and other intellectual property owned, controlled, exclusively by Fabtech, Inc. and its subsidiaries and affiliates ("Fabtech"). The contents of Fabtech’s site is intended for the personal, non-commercial (aside from purchases by you from our site) use by visitors to the site. You may not copy, reproduce, publish, transmit, or otherwise use any copyrighted or trademarked materials present on this site without prior written consent. This includes using Fabtech trademarks for metatags, in hidden text or otherwise using the trademarks for the purposes of gaining a higher ranking from search engines. Fabtech retains all rights in its copyrights and trademarks, trade names, brand names, and trade dress depicted on this site. Fabtech will legally enforce all of these intellectual property rights in the content as it deems necessary.
FEEDBACK
Any comments or feedback submitted by users of the website shall be and remain the property of Fabtech. Fabtech is under no obligation to pay for or respond to any such comments or feedback provided by users.
DISCLAIMER
The contents of the Fabtech website are provided on an as is basis, without warranty of any kind, neither expressed or implied, including without limitation, warranties of merchant ability or fitness for a particular purpose. You use Fabtech’s site at your own risk and you assume all responsibility. Fabtech will not be responsible for any damages you may suffer as a result of your use of this site.
SECURITY
Our website’s security system contains a notification system to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.
LINKS
Links may be established on Fabtech’s website to those owned by third parties. Fabtech does not control any such third party websites and is not responsible for any damages you may suffer from using such third party sites. Linking to Fabtech’s website is prohibited without Fabtech’s prior written consent.
UPDATES
Fabtech may, from time to time, make revisions to its website, and reserves the right to do so without notice and any recourse from the user.
CONTROLLING LAW
This site is controlled and operated by Fabtech in Chino, California. These terms of use shall be construed in accordance with the laws of the state of California without regard to any Conflict of Law Provision. Any dispute arising under these Terms of Use shall be subject to the exclusive jurisdiction of any state or Federal Court located in Riverside County, California.
COPYRIGHT
THE INFORMATION PROVIDED ON THIS WEBSITE IS PROVIDED “AS IS” AND FABTECH INDUSTRIES, INC. (“Fabtech”) AND ITS SUPPLIERS EXPRESSLY DISCLAIM ANY IMPLIED OR EXPRESS WARRANTY OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES. Although Fabtech has attempted to provide accurate information to better serve its customers, it assumes no responsibility for the accuracy of the information. Fabtech may change any specifications related to its products at any time without notice and will make an effort to update this website with any new information, but assumes no responsibility for failing to do so. Your local law may preclude the exclusion of implied warranties. All trademarks, service marks, trade names, logos and product names of Fabtech used on this site are trademarks or registered trademarks of Fabtech Industries Inc. in the U.S. and other countries. The entire content included in this site, including but not limited to the text, graphics, images, and code, as well as any individual images or photographs, are copyrighted under the United States and other copyright laws, and is the exclusive property of Fabtech Industries Inc. Any use, including any reproduction, distribution, display, or transmission of the content of this site or individual images or photographs on this site is strictly prohibited.

WEBSITE PRIVACY POLICY

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

We’ll use this information for purposes, such as, to:

Send you information about your account and order Respond to your requests, including refunds and complaints. Process payments and prevent fraud. Set up your account for our store. Comply with any legal obligations we have, such as calculating taxes. Improve our store offerings. Send you marketing messages, if you choose to receive them.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

Fabtech will never sell any information about you to anyone.

    Comments

    When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

    An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

    Embedded content from other websites

    Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

    These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

    Payments

    We accept payments through Credit Cards and PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

    Please see the PayPal Privacy Policy for more details.

    EMAIL

    Fabtech will only send emails to you if you ask for them and you can easily unsubscribe at any time you want. Fabtech has a company policy not to flood people with email correspondence, but simply gives you periodic information so you can stay up to date on what Fabtech is offering. Fabtech also uses your email address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make online. All email you receive include a link with details to unsubscribe from the mailing list if you so desire.

    How long we retain your data

    If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

    For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

    Media

    If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

    Cookies

    If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

    If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

    When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

    If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

    UNSUBSCRIBE

    You may request to stop receiving communications from Fabtech at anytime. You can choose to cancel email only, snail mail only or both by calling our customer service department at 1-909-597-7800 7:00am-4pm PST M-F.

    What rights you have over your data

    If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.